| SAP MM Support L1 || Wichita Arkansas Kansas city, KS (Onsite) at Wichita, Kansas, USA |
| Email: [email protected] |
| Role: SAP MM Support L1 Location: Wichita Arkansas Kansas city, KS (Onsite) Duration: Long Term User Assistance: Assist end users by providing guidance, answering questions, and explaining SAP processes and functionalities. Help users navigate the system effectively. Incident Triage: Receive, Log, and prioritize incoming SAP support tickets or incidents based on their urgency and impact on business operations. Ticket Management: Log and prioritize support tickets using ServiceNow ticketing system. Ensure that incidents are assigned, tracked, and resolved within defined SLAs. Documentation: Maintain accurate records of incidents including details of the problem and steps taken to resolve it. Update knowledge base articles and FAQs for future reference Issue Resolution: Troubleshoot and resolve common SAP related problems such as login issues, data entry errors, and basic functionality problems, adhering to predefined procedures and knowledge base resources. Problem Management: Identify frequently occurring problems, conduct root cause analysis and assist in fixing the problems in coordination with the L2 and L3 teams. Communication: Communicate effectively with end users, as well as with higher level support teams and SAP administrators to escalate complex issues when necessary Training: Provide basic training to end users in SAP application and processes to enhance their understanding and reduce occurrence of common issues Basic Configuration: Execute routine system configuration and updates, such as user account management, password resets, and simple data management tasks. Reporting: Report status and metrics on a regular basis to GE Stakeholders in an approved format. Testing: Support functional and user acceptance testing. Expertise to troubleshoot in respective core module -- Keywords: materials management information technology Kansas SAP MM Support L1 || Wichita Arkansas Kansas city, KS (Onsite) [email protected] |
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| Fri Oct 11 02:00:00 UTC 2024 |