| Genesys Engineer at Malvern, PA at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| From: Karthik Bandari, iTech US, Inc [email protected] Reply to: [email protected] Hello, Greetings, This is Karthik from ITech US Inc. I've shared below the details of the position with one of our clients and I would like to know if you are interested or can recommend someone interested in this job. Job Role: Genesys Engineer Job Location Malvern, PA (Need local ID Proof) Duration: 12+ months contract Years of experience: 10 & Above Onsite From Day 1 Visa: H1B | Need passport number along with the submission Must have: Genesys PureEngage, Genesys Framework, PureCloud, email, Chat, IVR, NICE, Nexidia, Genesys Cloud Voice, Chat & Email System, Design Knowledge, Banking experience, and Good Communication skills. Role Description: PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications. Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings. Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME. Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environments. Education: At least a bachelors degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required for the project Thanks & Regards Karthik Bandari [email protected] Note: Tampering with Visa copy & ID Proof is Punishable under Law Please consider the environment before printing this e-mail! Keywords: Idaho Pennsylvania Genesys Engineer at Malvern, PA [email protected] |
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| Fri Oct 11 02:18:00 UTC 2024 |