| Local to TX or CA Only: Lead Engineer in San Jose, CA / Austin, TX at San Jose, California, USA |
| Email: [email protected] |
| Title: Lead Engineer ( with Excellent Communication and Leadership Skill): Rate: $60/HR on C2C Location: San Jose, CA / Austin, TX Key Responsibilities: Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance. Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications. Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries. Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications. Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions. Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product]. Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects. Provide guidance and support to the Scrum Team on Agile principles and Scrum practices. Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams. Required Skills and Qualifications: Proficiency in scripting languages (e.g., JavaScript, Java, Python). Excellent communication and leadership skills. MANDATORY REQUIREMENT Understanding of IVR design principles and best practices. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Nice to Have Skills and Qualifications: Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center). Experience with contact center technologies and processes. Certifications in Google Cloud Platform or related technologies. Key details: Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI. Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects. Thanks and Regards Vinod Kumar ST Global LLC Fax: 206-319-4579 [email protected] www.stglobaltech.com Note: We respect your Online Privacy. This is not an unsolicited mail. Under Bills.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. -- Keywords: artificial intelligence information technology California Texas Local to TX or CA Only: Lead Engineer in San Jose, CA / Austin, TX [email protected] |
| [email protected] View all |
| Fri Oct 11 02:21:00 UTC 2024 |