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Immediate Hiring For " ServiceNow Requirements " at Plano, Texas, USA
Email: [email protected]
From:

Ajaz sharieff,

Teamware Solutions

[email protected]

Reply to: [email protected]

1. SNOW ITOM Architect

Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week)

Must Have Experience

Solutioning and Design the ITOM solution using industry best practices.

Advise, design and configure integration solutions between ServiceNow and other CMDB tools.

Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions

Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods

Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

3rd party software integrations with ServiceNow

Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

MID Server management experience

Experience in multiple ServiceNow implementations

Lead the configuration and customization of ServiceNow instances.

Good to have Experience

Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems

Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

Understanding of Application and Technology Portfolio Management

Experience with discovery technologies (ADDM, TADDM, UD, etc.)

Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP

Experience of custom applications development

Experience in working on Performance Analytics

Design and modification of ServiceNow Service Portal.

Domain Separation and designing the Process and data flow within various domains

Knowledge of LDAP/Active Directory/SSO.

Review existing set up and provide best practice recommendations in line with the OEM

Monitor health, usage and compliance of ServiceNow systems.

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Experience with HTML coding and Jelly script strongly preferred

Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)

Professional

5+ years of experience with ServiceNow required

8+ years of experience with IT Industry required

Academics

Certification as ServiceNow System certified administration

CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt

Certified Implementation Specialist- ITSM

ITIL Foundations certification is preferred.

Bachelors degree or equivalent combination of education and experience.

2. SNOW Senior Functional Consultant ITOM

Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week)

Must Have Experience

Solutioning and Design the ITAM solution using industry best practices.

Work independently to architect, design, develop the Service Asset & Configuration Management.

Design ServiceNow CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes.

Design, implement and manage asset, vulnerability, and Discovery integrations with other systems.

Hands-on with implementing CMDB, CSDM, SAM, Svc Catalogs in ServiceNow

Understand best practices and determine optimized procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources.

Good understanding of developing plan, design execution, deployment of ServiceNow Discovery

In-depth knowledge of data modeling.

Experience in integrations of Discovery with the Servicenow CMDB.

Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

3rd party software integrations with ServiceNow

Experience in multiple ServiceNow implementations

Good to have Experience

Worked on CSM, ITAM, ITOM

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Professional

5+ years of experience with ServiceNow required

8+ years of experience with IT Industry required

Academics

Certified System Admin

CIS-ITSM, CIS-Discovery, CIS HAM

ITIL4 Foundations certification is preferred.

Bachelors degree or equivalent combination of education and experience.

3. Role: Functional Consultant- Catalogue

Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week)

Role Overview

Functional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams

Job Description:

End-to-end IT service portfolio & catalog design/redesign covering below:

As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.

Planning for future service

Re-engineering of service/offerings & respective workflows

Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing

Integration & functional designing, user stories creation, wireframes

KPIs & reporting configuration

Build test scripts, functional testing, pilot training

Training material, trainings

Hand over to support, supporting OCM etc.

Implementation of redesigned service using ITSM tools like ServiceNow etc.

Identify automation opportunities and driving implementation of the same

Work closely with ServiceNow developers in Agile method to get redesigned service implemented

Desired Skills:

ITIL/ITSM Functional Process Consulting or Process Management Lead

ITIL Intermediate or Expert certified

ISO 20000 Auditor is plus

IT & respective technology alignment

Project Management trained is preferred

Strong customer service orientation

Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement

Comfortable with and effective using MS Office applications including Visio

Close attention to detail and accuracy

Deadline driven and results oriented

Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management

Essential Requirements:

BE/B. Tech (minimum), MBA (IT/Operations) is preferred

Minimum IT experience required is 8 10 years out of which at least 5 7 years in ITIL process functional consulting domain or at least 6 8 years of ITIL Process owner/manager experience

Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)

Strong oral and written communication skills with the ability to communicate technical information in non-technical language

Excellent English communication skills, both written and verbal, including business writing skills

Experience of performance data analysis of ITIL processes

ServiceNow certification is preferred but not a must

Product Owner trained

Ability to work with all levels of client and internal resources

Ability to organize, delegate, and leverage resources to accomplish objectives

Supervisory skills and the ability to leverage support from other parts of the organization

Organizational and time management skills

Keywords: continuous integration user interface information technology microsoft Texas Virginia
Immediate Hiring For " ServiceNow Requirements "
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Fri Oct 11 05:25:00 UTC 2024

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Location: Plano, Texas