| Senior Software Quality Analyst !! New York, !! at New York, New York, USA |
| Email: [email protected] |
| Role - Senior Software Quality Analyst Location: New York, NY - 3 days a week onsite (Local Candidates Only) Visa: USC/GC Need LinkedIn and Local Only No reloc!! Job Overview We are seeking an experienced individual to be a lead on our Partner Support team. This lead will be responsible for providing support commitments to our contracted data partners. The ideal candidate must have strong communication skills, be technically proficient at analyzing platform level connection defects, and be able to lead a team to supplement the effort to deliver the best service possible to our partners. The Partner Support Team is responsible for helping API connected partners optimize customer experiences by ensuring successful bank feed connections to the products. The project will be the primary interface with the partners (e.g. Financial Institutions) to diagnose and resolve problems, train partners how to support the product offerings, monitor and resolve production incidents to ensure partner connection health, and provide other value-added services. Will also be responsible for resolving partner related escalations from internal teams for all offerings globally with a varied level of technical depth. Responsibilities Coach and develop a team to provide technical and partner support Ensure contracted support commitments are exceeded Communicate frequently with bank executives to maintain close partnerships Maintain technical knowledge of APIs, including FDX and OFX Work cross-functionally with product, platform, and customer success teams to deliver timely support commitments Build and maintain relationships with contracted partners Qualifications Bachelor's degree in Computer Science or related field 5+ years' leadership experience in client or partner-facing customer support Excellent verbal and written communication skills Familiarity with APIs, including FDX and OFX Ability to work independently and in a team Flexible schedule and availability for long hours Deep understanding of Incident Management processes Strong Project/Program Management experience Thorough knowledge of products like: Quicken Windows/Mac, Quickbooks Windows/Mac, and Quickbooks Online Ability to learn complex financial services concepts quickly Accurate and logical problem-solving skills Collaboration for end-to-end quality customer experience "Teach " mindset for non-technical explanations Clear verbal and written communication with customers and co-workers Priority management skills Adaptability in communication style Troubleshooting to identify and document hardware and software issues Incident management and escalation experience Supports multiple product lines/modules/products/services Strong familiarity with Splunk, REST API concepts, and authentication and authorization methods Independent research, analysis and decision-making Demonstrates initiative and excellent problem-solving skills Ability to support organizational business needs such as training or process documentation Bachelor's degree or relevant work experience in Online Banking and API Connectivity Minimum of 3 years' relevant experience in resolving complex technical issues with software or connected banking services Thanks & Regards .! Manish Chaubey Technical Recruiter | Adventa Tech Inc (An E- VERIFIED COMPANY) 24916 Earls Ford Drive Chantilly, VA 20152 Email : [email protected] Hangout : '[email protected]' Disclaimer : This communication, along with any documents, files or attachments, is intended only for the use of the addressee and may contain confidential information. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of any information contained in or attached to this communication is strictly prohibited, To remove your email address permanently from future mailings, please send REMOVE to [email protected] -- Keywords: information technology green card Colorado New York Virginia Senior Software Quality Analyst !! New York, !! [email protected] |
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| Fri Oct 11 18:44:00 UTC 2024 |