| Application Support Analyst // Remote // Contract at Remote, Remote, USA |
| Email: [email protected] |
| Hi Folks, Hope you are doing well! Please share profiles for below job role:- Best way to reach me at [email protected] Role: Application Support Analyst Location: Remote Client: SOHO Square Job Description Work hours - Wed shift (next day 1am-7am); Thu-Sat shifts (7pm -next day 7am) Job Description: KEY JOB FUNCTIONS Hands-on experience in alert handling and task management for complex critical applications in production environment. Manage MyServices tickets and Moogsoft situations to resolution in a 24/7/365 environment using knowledge articles and best practices. As a member of the Operations team, execute changes, runbooks and ITSRs and troubleshoot various issues across multiple platforms and applications. Eyes on glass monitoring of the health of applications as well as the underlying infrastructure. Proactively look for hardware, software, and environmental alerts or malfunctions. Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance. Influence other technical teams on the calls and articulate troubleshooting steps effectively. Ensure appropriate functional and management escalation takes place as per the standards and procedures. Follow up on items that could potentially negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements. Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests. Perform additional duties as assigned. Required Skills & Experiences Hands-on experience on the AWS Console and familiarity with AWS alerts. Exposure to a ticket tracking tool such as Remedy, ServiceNow, Moogsoft Ability to multitask and handle a high volume fast paced environment Ability to work independently as well as with a team Ability to follow strict guidelines Dependable employee with flexible work hours and can work night shifts Existing knowledge and skills with UNIX OS, Oracle, AWS Experience working in and with a Knowledge Base Experience working in an environment with SLAs Excellent written and verbal communication skills Excellent organization and communication skills. Strong aptitude for attention to details. Strong ability to work through conflicts Ability to focus on details, detail-oriented Ability to follow strict client procedures and guidelines Able to maintain professionalism while directly interacting with clients/customers Execute problem-solving initiative and being proactive in finding a solution. Take initiative to improve self-development along with job-related skills Nice to have Oracle or SQL Server administration experience 1-2 years of coding experience of Unix shell scripting or Python Splunk query ITIL Certified AWS Architect Solution or higher Certified Best Regards Anshu Sahu [email protected] -- Keywords: active directory information technology Application Support Analyst // Remote // Contract [email protected] |
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| Fri Oct 11 21:14:00 UTC 2024 |