| Genesys tech lead || Malvern, PA (Onsite) at Malvern, Alabama, USA |
| Email: [email protected] |
| From: Shikha Choudhary, ePeople Technologies [email protected] Reply to: [email protected] Hi, We have an urgent opening with Sr Genesys tech lead and I have sent you job description, please go through it and let me know your comfort with it and also send me your updated resume ASAP. Title Sr Genesys tech lead Location Malvern, PA (Onsite) Duration Long Term Contract Job Description Technical/Functional Skills Bachelor's degree preferred. Genesys Certified Professional Certification highly preferred Cisco Contact Center Certififcation (or related) Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management. Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions) Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP. o Ability to control or lead conversations with various support groups . Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong cross technical background with proven troubleshooting skills Experience Required Typically, 3-4 years of experience working with Genesys cloud Contact Center Solutions: Extensive experience in designing, implementing and managing contact center services. System Integration: Proven experience in integrating Genesys cloud with other enterprise system. Genesys Cloud: Hands on experience with Genesys cloud architecture, APIs & tools Experience providing technical support & troubleshooting for Genesys cloud or similar systems. Experience working in industries that heavily rely on contact centers, such as telecommunications, customer service, finance or healthcare etc In considering candidates, time is of the essence, so please respond quickly. Thanks and Regards, Shikha Choudhary ePeople Technologies Inc 255 Baldwin Road, Suite 205, Parsippany, NJ 07054 Email- [email protected] Fax # 973-299-7602 http://www.epeopletech.com P Go Green! Please do not print this e-mail unless necessary Keywords: information technology golang New Jersey Pennsylvania Genesys tech lead || Malvern, PA (Onsite) [email protected] |
| [email protected] View all |
| Sat Oct 12 00:12:00 UTC 2024 |