| urgent new requirement for Lead IVR Engineer San Jose, CA Austin, TX12 months at San Jose, California, USA |
| Email: [email protected] |
| From: rajesh, infoways [email protected] Reply to: [email protected] Hi , Hope you are doing great. We have an urgent requirement for the below position with our IT Client HCL Kindly reply back to this email or call me to discuss further.(609-858-0846) Lead IVR Engineer (with Excellent Communication and Leadership Skill): Location: San Jose, CA / Austin, TX Key Responsibilities: Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance. Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications. Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries. Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications. Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions. Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product]. Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects. Provide guidance and support to the Scrum Team on Agile principles and Scrum practices. Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams. Required Skills and Qualifications: Proficiency in scripting languages (e.g., JavaScript, Java, Python). Excellent communication and leadership skills. MANDATORY REQUIREMENT Understanding of IVR design principles and best practices. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Nice to Have Skills and Qualifications: Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center). Experience with contact center technologies and processes. Certifications in Google Cloud Platform or related technologies. Key details: Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI. Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects. Rajesh InfoWays Phone#: 609-858-0846 Email:[email protected] Visit us at: www.info-ways.com it us at: www.info-ways.com Keywords: artificial intelligence information technology California Texas urgent new requirement for Lead IVR Engineer San Jose, CA Austin, TX12 months [email protected] |
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| Mon Oct 14 15:55:00 UTC 2024 |