| Urgent Hiring for Genesys Engineer with Contact Center at San Antonio, Texas, USA |
| Email: [email protected] |
| Position: Genesys Engineer with Contact Center Location: San Antonio, TX Must Have: Genesys Engage, IT IS_CNS_Contact Center_Cisco. Job Description: Manage day-to-day operations of the Genesys contact center system.Monitor and analyze call metrics to optimize performance and service levels.Provide technical support and troubleshooting for Genesys applications.Collaborate with IT and other departments to implement system upgrades and enhancements.Train and support contact center staff on Genesys functionalities and best practices.Develop and maintain documentation related to system configurations and processes.Assist in designing and implementing workflows and IVR solutions to improve customer experience.Prepare reports and present findings to management on call center performance. -- Keywords: information technology Texas Urgent Hiring for Genesys Engineer with Contact Center [email protected] |
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| Mon Oct 14 21:35:00 UTC 2024 |