| Senior Contact Center Engineer || Dallas, TX || Contract at Dallas, Texas, USA |
| Email: [email protected] |
| From: Ramesh M, VDart [email protected] Reply to: [email protected] Hi , Hope you are doing great! I am currently working on the below opportunity Senior Contact Center Engineer . Please let me know your response with resume Job Title: Senior Contact Center Engineer Location: Dallas, TX (Hybrid) Duration: Contract Job Overview We are looking for a contact center engineer to join our IVR technologies team. This role will be responsible to design, implement, administer, integrate, maintain, and support capabilities used by our services center. Responsibilities: Develops, implements, integrates, administers, maintains, and supports the Nice InContact CCaaS platform, including all contact channels (voice, chat, and email). Provides support for development, implementation, and live production. Contributes to and maintains processes and standard operating procedures (SOPs). Analyze, design, implement and support contact center solutions to meet the technical and business requirements. Act as the subject matter expert for contact center team to support business requirements, Provide Tier 3 Team escalation and interface w/Vendors to resolve all issues as needed. Pilot emerging technologies to maintain and increase the businesss competitive advantage, run projects from end to end related to contact center. Maintain system documentation and knowledge base articles for the support of contact center applications. Develop and implement training materials. Requirements: B. S. in Computer Science, MIS, or related field; or minimum of five years of related work experience. Minimum of 5 years experience in contact center technologies. Understanding of contact center-as-a-service (CCaaS) and operations Demonstrated ability to design and build contact flows based on business requirements. Experience with CCaaS vendors such as NICE Incontact, Five9, Genesys, Amazon Connect, etc. Experience with CTI integration with CRMs such as Salesforce, MS dynamics, etc. Ability to multi-task and prioritize assigned work according to business need and priorities. Strong analytical skills and the ability to perform root cause analysis. Self-managed; ability to work well independently and in a global team environment. Business acumen, and the ability to communicate t Mandatory Skills NETWORK VOICE Regards, Ramesh M Team Lead Email: [email protected] Keywords: access management microsoft Texas Senior Contact Center Engineer || Dallas, TX || Contract [email protected] |
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| Mon Oct 14 21:43:00 UTC 2024 |