| Looking for Genesys Senior Software Engineer: Remote Oakland CA: No CPT at Oakland, Oregon, USA |
| Email: [email protected] |
| From: Nitu, RCI [email protected] Reply to: [email protected] Role: Genesys Senior Software Engineer Location: Remote/Oakland CA Duration: 6+month JOB SUMMARY: The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and Devops engineers. ESSENTIAL DUTIES: Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems. Participates in architectural design, system analysis and programming activities on application software; this may often require independent research and study Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality release deployments and monitoring of production health. Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible Participates in code-reviews, provides technical guidance and mentors software engineers Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and otherteams and business units to define, prioritize, sequence and scope business and functional requirements and drive results. Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management Performs impact assessment of product (hardware, software) upgrade. Minimum Education and Experience: 8+years and Bachelors Degree Additional Experience and Education: Experience designing and developing highly scalable and secure Genesys Applications and Products BS in computer science or equivalent technical field or equivalent work experience. MS is a plus. Development and deploying applications on Azure or similar cloud platform preferred Qualification: Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server and GMS required. Sound XML/SCXML based Composer programming knowledge is required Working knowledge of Genesys Framework and multi-channel components required Experience developing API integrations required Understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes preferred Genesys Routing Certification is preferred Contact Center operations and technologies knowledge preferred Telephony and multi-channel capabilities knowledge preferred Genesys Pure Cloud knowledge preferred AGILE, JIRA, and Confluence experience preferred Keywords: user experience |
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| Fri Dec 02 21:53:00 UTC 2022 |