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Genesys Contact Center at Center, Colorado, USA

Email: [email protected]

From: anusha, kksoftwareassociates [email protected] Reply to: [email protected] Title: Genesys Contact Center Location : San Antonio, TX ( onsite) Job Description: Manage day-to-day operations of the Genesys contact center system. Monitor and analyze call metrics to optimize performance and service levels. Provide technical support and troubleshooting for Genesys applications. Collaborate with IT and other departments to implement system upgrades and enhancements. Train and support contact center staff on Genesys functionalities and best practices. Develop and maintain documentation related to system configurations and processes. Assist in designing and implementing workflows and IVR solutions to improve customer experience. Prepare reports and present findings to management on call center performance. Genesys Engage, IT IS_CNS_ Contact Center Cisco Regards, Anusha - Recruiter - KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Direct: +1 (469) 343-4742 | Email: [email protected] Web: www.kksoftwareassociates.com Keywords: information technology Ohio Texas Genesys Contact Center [email protected]

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Mon Oct 14 22:50:00 UTC 2024

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Location: San Antonio, Texas