| Genesys Developer at Alpharetta, Georgia, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1840357&uid= From: Ramkumar, Vysystems [email protected] Reply to: [email protected] Hi All, Role: Genesys IVR/ACD/Routing Engineer Locations: Alpharetta, GA(Hybrid-3 days Onsite) Job Description: -Design, implement, and help maintain Genesys Cloud CX solution, focusing on integration and deployment in a cloud environment. -Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) Required. -Experience working with, building and reviewing interactive flows using Genesys Designer Required. -Experience with legacy Genesys (Engage) and migrating call and routing flows from Engage to Cloud CX is a desired plus! -Experience with Genesys WFM/WFO to optimize contact center operations - is a plus. -Accustomed to collaborating with cross-functional teams, including IT, Operations Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system. -Experience with Conversational & Generative AI is not required but considered a plus. -Must have excellent communication and documentation, skills. -Adept at using visual diagram tools (i.e. Visio, LucidChart, etc.) -Experience working with financial / banking / investment firms is a plus. Thanks & Regards., Ramkumar.R || Sr.Technical Recruiter Email: mailto:[email protected] Linkedin ID: https://www.linkedin.com/in/ramkumarjhen/ 4701 Patrick Henry Drive Building 16 Santa Clara CA 95054, USA. Keywords: artificial intelligence rlang information technology California Georgia Idaho Genesys Developer [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1840357&uid= |
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| 12:25 AM 15-Oct-24 |