| Contact Center IVR || San Jose, CA || Austin, TX- Onsite at San Jose, California, USA |
| Email: [email protected] |
| From: Meenu Singh, Samson Software Solutions [email protected] Reply to: [email protected] Lead Engineer- Contact Center /IVR Location: San Jose, CA / Austin, TX- Onsite Key Responsibilities: Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance. Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications. Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries. Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications. Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions. Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product]. Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects. Provide guidance and support to the Scrum Team on Agile principles and Scrum practices. Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams. Required Skills and Qualifications: Proficiency in scripting languages (e.g., JavaScript, Java, Python). Excellent communication and leadership skills. MANDATORY REQUIREMENT Understanding of IVR design principles and best practices. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Nice to Have Skills and Qualifications: Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center). Experience with contact center technologies and processes. Certifications in Google Cloud Platform or related technologies. Key details: Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI. Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects. Thanks & Regards Meenu Singh Sr.Technical recruiter Cell: 609 928 8962 [email protected] Samson Software Solutions, Inc. www.Samsonsoft.com Certified WBENC Certified Minority and Women Based Enterprise Certified Small Business Enterprise Top 100 Diversity Owned Businesses in New Jersey Keywords: artificial intelligence California Texas Contact Center IVR || San Jose, CA || Austin, TX- Onsite [email protected] |
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| Tue Oct 15 03:06:00 UTC 2024 |