| Urgent ::Salesforce Support Lead- CGEMJP00271483 - Parsippany, NJ - Hybrid at Parsippany, New Jersey, USA |
| Email: [email protected] |
| Hi, Hope you are doing well Looking for 10+ year Salesforce Support Lead with Core Salesforce Sales/Service cloud experience I have a Contract opportunity for you with one of our exclusive clients for Salesforce Support Lead - CGEMJP00271483 - Parsippany, NJ - Hybrid Please find the details towards the Role Role: Salesforce Support Lead - CGEMJP00271483 Work location: Parsippany, NJ - Hybrid Contract: 7 months contract with possible extensions Client: Sacramento County Job Description. Location Preference: New Jersey 7-8 years IT experience in consulting and services Core Salesforce Sales/Service cloud experience (3+ years) Salesforce Experience Cloud experience/exposure Salesforce Marketing Cloud experience and ability to understand and triage issues to provide solutions. Experience dealing with customer IT SMEs, Business SMEs to understand the issues Drive discussions with SMEs for solutions and solution sign off Ticket assignment, Offshore team management and sync up Utilize time with Change Control Board, compliance to determine the needs and proactively put up the plans for ticket resolution Thought leadership to suggest the enhancements, identify ticket trends predict ticket volumes etc Invest time in SOPs, setting up processes and work towards maturity of AMS along with advanced tools, current market trends, AI etc Help reporting in terms weekly KPI reports, trends, MTTR, etc.. Salesforce configurations approval processes, flows, custom objects, lightning pages Understanding of APEX , VF, LWC, Triggers. Preferred hands on programming. Salesforce Health Cloud experience/exposure is a plus Kindly help me with your updated resume along with educational details with year and also let me know your availability to have a short discussion about the job role. Look forward to hear from you. Thanks and Regards, Somesh Kshirsagar | Senior IT Recruiter Zest Consulting LLC ( www.zclus.com ) 5000 Hopyard Road, Suite 165 | Pleasanton, CA, 94588 Email: [email protected] Zest Consulting LLC participates in Department of Homeland Securitys E-Verify Program. Zest Consulting LLC is a California DGS Certified Company. Keywords: artificial intelligence information technology California New Jersey Urgent ::Salesforce Support Lead- CGEMJP00271483 - Parsippany, NJ - Hybrid [email protected] |
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| Tue Oct 15 20:04:00 UTC 2024 |