| Urgent Opening || NOC Support Engineers (Network Operation Center) EV (Electric Vehicle ) background || Contract at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: vigneshwar, exaways [email protected] Reply to: [email protected] Position: NOC Support Engineers (Network Operation Center) Location: Atlanta, GA || Onsite Duration: Contract Mandatory :We need people from EVSE NOC = (electric vehicle supply equipment) if you see the JD the requirements, it is mentioned that power distribution and power electronics fundamentals similarity with AC/DC EV charging protocols I think, typically someone from EV (Electric Vehicle ) background (Sr) NOC Support Engineers will provide technical and network problem resolution to end-users by monitor, correlate, manage and act on proactive alerts received. Define and diagnosing resolutions to issue and drive availability of charging stations. Systematically reduce critical outages and improved overall network uptime and work collaboratively with other services teams Critical to follow ITIL service lifecyvcle Framework and ensure MTTR and MTBF are achieved. Create technical documentation and make improvements to processes and procedures. Perform proactive preventative maintenance for both hardware and software. Script creation, collect and review performance reports for various systems and report trends on station performance and energy optimization metrics Requirements 5+ years of experience in a technical support environment for complex hardware and software solutions Working experience, certifications, or bachelors degree in technical field Experiences desired: Embedded Linux, RTOS, System Administration, syslog parsing/triage ITIL Service lifecycle and task / project management required Networking fundamentals (TCP/IP, M2M communications, etc.) Power distribution and/or power electronics fundamentals, familiarity with AC/DC EV charging protocols: CCS, CHAdeMO, J1772 etc. Cloud based management platform and application support Documentation and creating knowledge articles Capture serviceability and supportability requirements to improve support deliver to customers. Ability to work with hardware and software engineering on problem resolution CRM tools such as Salesforce Jira or other bug management tools NetSuite or other ERP management tools Strong communication, interpersonal, motivational, and organizational skills. Keywords: information technology Georgia Urgent Opening || NOC Support Engineers (Network Operation Center) EV (Electric Vehicle ) background || Contract [email protected] |
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| Tue Oct 15 22:53:00 UTC 2024 |