| Contact Center Tester :: Schaumburg , IL :: 6-12 Months at Center, Colorado, USA |
| Email: [email protected] |
| From: Deeksha Rawat, kk Software Associates LLC [email protected] Reply to: [email protected] Position: Contact Center Test Lead Location: Schaumburg , IL Duration: 6-12 Months 1.Good knowledge of Contact Center Domain preferably 4+ years 2.Good knowledge of IVR routing flows using Genesys, Genesys Cloud CXHands-on knowledge on automating IVR flows 3.Testing Experience using Cyara cloud-based application to execute & develop automation scripts and writing SQL queries 4.Testing Experience in all phases of the test cycle in CC domain, including Integration/System Testing, Regression Testing, User Acceptance Testing 5.Collaborate with internal users to gather and analyze business requirements for contact center solutions, including telephony, e-mail, chat, IVR, skills based routing, knowledge management, CTI, interactions analytics, quality management, workforce management, AI, and reporting. Configure and customize these solutions 6.Support leadership with defining quality standards for inbound, outbound, and automated standards to ensure quality and compliance standards are exceeded. 7.Define data strategy for Contact Center KPI reporting, and customer centric reporting 8.Ability to analyze call data and performance metrics to identify trends,Best practices and areas for improvement 9.Testing Experience in Salesforce/Service now integrations with Genesys Cloud Ability to quickly learn GDF/Google GCAI chatbots and voice bots Testing in integration with Genesys cloud for call routing to agents. 10.Create test plans for QA, releases, upgrades, Implement devops solutions to automate repetitive tasks and perform automated testing. 11.Daily proactive testing and system health checks 12.Participate in Service Level Monitoring, System Monitoring, Root Cause Analysis, and continuous improvement efforts 13.Good customer interfacing skills and ability to collaboratively work with different stakeholders in IT and Business 14.Proficient in preparing Test plan strategy documents, business testing document and ensure Quality assurance on project deliverables. 15.Create new and modify existing IVR, IVA, and dialing campaign configurations per requirements. 16.Experience with Test Management tools Rational Tool suite, JIRA. 17.Sale Force experience is a plus and automation tool is a plus Regards, Deeksha Rawat | Technical Recruiter KK Software Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Direct: +1 (469) 343-4759| Fax: (614) 413-3428 Email: [email protected] Web: www.kksoftwareassociates.com Should you be interested, please send me a copy of your resume in word format along with the following details ASAP. Full Name: Current Location: Hourly rate on C2C/W2: Work Authorization: Earliest Available date to start: Date and times available to interview: Two Professional References:(Preferably Supervisory references): Keywords: quality analyst artificial intelligence rlang information technology wtwo Illinois Ohio Texas Contact Center Tester :: Schaumburg , IL :: 6-12 Months [email protected] |
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| Wed Oct 16 01:14:00 UTC 2024 |