| Immediate Need For IVR Lead Engineer for our client inthe location is San Jose, CA and Austin, TX (Day 1 Onsite) at Austin, Texas, USA |
| Email: [email protected] |
| From: Rajesh, Incorporan Inc [email protected] Reply to: [email protected] INCORPORAN INC is looking for IVR Lead Engineer for our client in the location is San Jose, CA and Austin, TX (Day 1 Onsite) Title: IVR Lead Engineer Location: San Jose, CA and Austin, TX (Day 1 Onsite) Duration: Long term Project PASSPORT NUMBER AND LINKEDIN ARE MANDATORY Interviews are happening within 24 hours, need to be available Skype and video call is must, please available on requested Time slot Job Summary: Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance. Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications. Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries. Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications. Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions. Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product]. Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects. Provide guidance and support to the Scrum Team on Agile principles and Scrum practices. Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams. Required Skills and Qualifications: Proficiency in scripting languages (e.g., JavaScript, Java, Python). Excellent communication and leadership skills. MANDATORY REQUIREMENT Understanding of IVR design principles and best practices. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Please send me your resumes and contact details at [email protected] or call Rajesh at 609-474-4722 Keywords: California Texas Immediate Need For IVR Lead Engineer for our client inthe location is San Jose, CA and Austin, TX (Day 1 Onsite) [email protected] |
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| Wed Oct 16 02:18:00 UTC 2024 |