| Lead Configuration Management, Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Yogesh Sharma, StellentIT [email protected] Reply to: [email protected] Lead Configuration Management Remote Phone + Skype Job description: Top 5 Required Skills ITIL and ITSM Processes Attention to Detail, Analytical Skills Communication and Collaboration Problem Solving and Troubleshooting ServiceNow CMDB, Discovery, CSDM, Platform knowledge (foundational) The Configuration Management Process Lead is responsible for the overall quality and governance of the configuration management process within the organization. This role will provide the IT organization with oversight and guidance support of the associated end to end CMDB processes. This will be accomplished by working with the IT leadership and relevatnt stakeholders to implement and manage best practices, process, standards, and policy. The Configuration Management Process Lead has an advanced understanding of Configuration Management Processes as well as the methodologies and techniques needed to guide an organization to the successful attainment of key KPIs and overarching goals of IT Operations. The ideal candidate will also have a strong understanding and technical competencies with the Common Service Data Model (CSDM), Discovery, CMDB structure, MID servers, and the ServiceNow platform. Minimum Work Experience: 6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment. Qualifications Process Lead: Establish integrated and systematic processes in support of related Configuration Management processes. Develop the organization's expertise in the Configuration Management processes and methods. Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment. Empower CMDB stakeholders utilize and leverage the CMDB database and associated processes. Maintenance: Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management. Communication: Develops partnerships with the consumers of the data analytics to understand business needs. Trains on provided reports and dashboards, policy, process, standards, and best practices. Minimum Formal Education Required for this Position: Bachelors degree in computer science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study, or equivalent job experience. Certifications Required: Information Technology Infrastructure Library (ITIL) 3 or 4 Certification preferred, or equivalent experience. Preferred: Certified System Administrator (CSA) Certified Implementation Specialist (CIS) Discovery Top 5 Required Skills ITIL and ITSM Processes Attention to Detail, Analytical Skills Communication and Collaboration Problem Solving and Troubleshooting ServiceNow CMDB, Discovery, CSDM, Platform knowledge (foundational) The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Keywords: information technology Lead Configuration Management, Remote [email protected] |
| [email protected] View all |
| Wed Oct 16 21:18:00 UTC 2024 |