| BA with Servicenow ITAM : VA at Rockville, Maryland, USA |
| Email: [email protected] |
| From: Chandra N, Siri Info [email protected] Reply to: [email protected] Role name:Business AnalystRole Description:1. Requirement Gathering and Analysis:- Work with stakeholders across procurement, case management, S2P, and ITSM domains to gather detailed business requirements. - Conduct gap analysis between current processes and desired outcomes, identifying areas where ServiceNow can deliver value. - Document and prioritize requirements, ensuring alignment with business goals. 2. Process Mapping and Documentation: - Develop detailed process maps for existing and proposed processes within Procurement, Case Management, S2P, and ITSM. - Create and maintain comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user stories. - Ensure that documentation is clear, concise, and accessible to both technical and non-technical stakeholders. 3. Solution Design and Collaboration:- Collaborate with ServiceNow developers and architects to design solutions that meet business requirements. - Participate in solution design sessions, providing input on the feasibility and impact of proposed solutions.- Ensure that solutions are user-friendly and aligned with industry best practices. 4. Testing and Validation: - Develop test cases and coordinate user acceptance testing (UAT) to validate that solutions meet business needs. - Identify, track, and resolve defects or issues during the testing phase. - Ensure that the final deliverables are of high quality and fully meet the specified requirements. 5. Change Management and Training:- Assist in the development and execution of change management plans to ensure successful adoption of new solutions. - Prepare and deliver training materials for end-users and administrators.- Provide ongoing support during and after the implementation to ensure smooth transition and adoption.6. Stakeholder Communication and Management:- Serve as a liaison between business stakeholders and the technical team, ensuring clear communication and understanding of requirements. - Facilitate workshops, meetings, and presentations to communicate project status, risks, and issues. - Build strong relationships with stakeholders to foster collaboration and ensure alignment throughout the project lifecycle.Competencies:ServiceNow_ITAM (IT Asset Management)Experience (Years):10 & AboveEssential Skills:- Bachelors degree in Business Administration, Information Technology, or a related field. - 3-5+ years of experience as a Business Analyst, preferably with a focus on ServiceNow implementations. - Strong understanding of Procurement, Case Management, S2P processes, and ITSM frameworks. - Proven experience in gathering and documenting business requirements and translating them into functional specifications. - Familiarity with process mapping tools and methodologies. - Excellent communication, analytical, and problem-solving skills.Desirable Skills:- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). - Experience with Agile methodologies and tools such as Jira. - Knowledge of ITIL processes and certification (e.g., ITIL Foundation). - Background in procurement, supply chain management, or IT service management.Country:United StatesBranch | City | Location:TCS - Rockville,MD RICHMOND Richmond, VA Keywords: information technology Maryland Virginia BA with Servicenow ITAM : VA [email protected] |
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| Thu Oct 17 17:51:00 UTC 2024 |