| Salesforce Support Lead - PARSIPPANY, NJ (Hybrid) at Parsippany, New Jersey, USA |
| Email: [email protected] |
| From: Barla Santosh, Gacsol [email protected] Reply to: [email protected] Hi Hope you are doing well, I am reaching you regarding a below job opportunity Title: Salesforce Support Lead Location: PARSIPPANY, NJ (Hybrid) Roles and Responsibilities: 12+ years IT experience in consulting and services Core Salesforce Sales/Service cloud experience (3+ years ) Salesforce Experience Cloud experience/exposure Salesforce Marketing Cloud experience and ability to understand and triage issues to provide solutions. Experience dealing with customer IT SMEs, Business SMEs to understand the issues Drive discussions with SMEs for solutions and solutions sign off Ticket assignment, Offshore team management and sync up Utilize time with Change Control Board, compliance to determine the needs and proactively put up the plans for ticket resolution Thought leadership to suggest the enhancements, identify ticket trends predict ticket volumes etc Invest time in SOPs, setting up processes and work towards maturity of AMS along with advanced tools, current market trends, AI etc Help reporting in terms weekly KPI reports, trends, MTTR, etc.. Salesforce configurations approval processes, flows, custom objects, lightning pages Understanding of APEX , VF, LWC, Triggers. Preferred hands-on programming. Salesforce Health Cloud experience/exposure is a plus Thanks, Barla Santosh Technical Recruiter E: [email protected] www.gacsol.com Experts in Digitalization and Engineering - Enterprise 4.0 Keywords: artificial intelligence access management information technology New Jersey Salesforce Support Lead - PARSIPPANY, NJ (Hybrid) [email protected] |
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| Thu Oct 17 19:05:00 UTC 2024 |