| Mid-Level Help Desk Support at Remote, Remote, USA |
| Email: [email protected] |
| From: Abhijith, Sligosoft [email protected] Reply to: [email protected] Greetings from Sligo Software Solutions, Inc. !! SLIGO is a Software Development & IT Consulting company. We have around 100+ IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government. We have an urgent requirement for Mid-Level Help Desk Support position with our client. Role: Mid-Level Help Desk Support Location: Albany, New York Duration: 24 Months Job ID: SLG - 19 - 9912 Client: NY State Description Desktop support position that will respond to all service requests and document the details of a user request or issue. Duties Duties include, but not limited to the following: Respond to all service requests. Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents. Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products. Installation of desktop hardware/ peripherals and printers. Candidates may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture. Installation of individual software packages, as needed for all users. Mandatory Requirements Experience (5+ Years) Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. Requirements This is an 100% Onsite 36 months experience managing support requests on a level 2 help desk. 36 months experience resolving hardware and software issues and troubleshooting Window 7 or OS. 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones. 36 months experience using Lan Sweeper, Remote desktop and Active Directory, all three are required. 36 months experience using ITSM service desks. 36 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients. 36 months experience using Clonezilla to create and apply images. 36 months experience supporting Lotus Notes. 12 Months experience with the installation and support of Office 2016 in an enterprise environment. 12 months experience troubleshooting Windows 10 OS and applications. Rsum Copy of Candidate Identification (i.e., Drivers License/Green Card/Visa and Passport if applicable) Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.) Keywords: rlang information technology Idaho New York Mid-Level Help Desk Support [email protected] |
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| Thu Oct 17 19:26:00 UTC 2024 |