| Salesforce Support Lead with 14+ Years of Experience - Parsippany, NJ - Contract at Parsippany, New Jersey, USA |
| Email: [email protected] |
| From: Arun, GAC Solutions Inc [email protected] Reply to: [email protected] Hi Professionals, This is Arun from GAC solutions Inc. I have an excellent job opportunity with one of our premier clients. Since it is an urgent requirement your prompt response is appreciated Salesforce Support Lead Parsippany, NJ - Hybrid Contract H1B and Local Consultants Only Roles and Responsibilities: 14+ years of IT experience in consulting and services Core Salesforce Sales/Service cloud experience (3+ years) Salesforce Experience Cloud experience/exposure Salesforce Marketing Cloud experience and ability to understand and triage issues to provide solutions. Experience dealing with customer IT SMEs, Business SMEs to understand the issues Drive discussions with SMEs for solutions and solutions sign off Ticket assignment, Offshore team management and sync up Utilize time with Change Control Board, compliance to determine the needs and proactively put up the plans for ticket resolution Thought leadership to suggest the enhancements, identify ticket trends predict ticket volumes etc Invest time in SOPs, setting up processes and work towards maturity of AMS along with advanced tools, current market trends, AI etc Help reporting in terms weekly KPI reports, trends, MTTR, etc.. Salesforce configurations approval processes, flows, custom objects, lightning pages Understanding of APEX , VF, LWC, Triggers. Preferred hands-on programming. Salesforce Health Cloud experience/exposure is a plus Best Regards, Arun K Senior IT Recruiter +1 (847) 285-0002 [email protected] Keywords: artificial intelligence information technology New Jersey Salesforce Support Lead with 14+ Years of Experience - Parsippany, NJ - Contract [email protected] |
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| Thu Oct 17 19:41:00 UTC 2024 |