| Sr Genesys tech lead || Malvern, PA (Onsite) at Malvern, Alabama, USA |
| Email: [email protected] |
| From: Nitish, epeopletech [email protected] Reply to: [email protected] Hi, We have an urgent opening with Sr Genesys tech lead and I have sent you job description, please go through it and let me know your comfort with it and also send me your updated resume ASAP. Title Sr Genesys tech lead Location Malvern, PA (Onsite) - Day 1 Onsite Duration Long Term Contract Job Description: Bachelor's degree preferred. Genesys Certified Professional Certification highly preferred Cisco Contact Center Certification (or related) Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management. Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions) Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP. Ability to control or lead conversations with various support groups Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong cross technical background with proven troubleshooting skills Experience Required: Typically, 3-4 years of experience working with Genesys cloud Contact Center Solutions: Extensive experience in designing, implementing and managing contact center services. System Integration: Proven experience in integrating Genesys cloud with other enterprise system. Genesys Cloud: Hands on experience with Genesys cloud architecture, APIs & tools Experience providing technical support & troubleshooting for Genesys cloud or similar systems. Experience working in industries that heavily rely on contact centers, such as telecommunications, customer service, finance or healthcare etc. Roles & Responsibilities: Genesys Cloud Development: Lead the development and configuration of Genesys cloud solutions. Configure, troubleshoot & support various Omnichannel Telephony platforms. Transition, Migration & Support of Enterprise Contact Center Operations support for Enterprise Contact Center (Genesys Cloud) Review & critique HLDs and LLDs The role requires extensive client & vendor management. Work closely with cross-functional teams to define and implement call center and UC strategies, ensuring efficient use of resources and optimal customer experience. Role requires significant interaction and collaboration with customers, other engineering groups, product, planning, operations, IT organizations, vendor development and support groups, as needed. Introduce prevalent industry best practices and processes. Generic Managerial Skills: Team Leadership Decision making Project Planning Effective Communication , Vendor Management Mentoring/Training skills Thanks and Regards, Nitish Kumar ePeople Technologies Inc 255 Baldwin Road, Suite 205, Parsippany, NJ 07054 Email- [email protected] Linkedin- https://www.linkedin.com/in/nitish-kumar-2b5635259/ http://www.epeopletech.com Keywords: information technology golang New Jersey Pennsylvania Sr Genesys tech lead || Malvern, PA (Onsite) [email protected] |
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| Thu Oct 17 19:56:00 UTC 2024 |