| Multiple Position :: Lead ServiceNow Developer or ServiceNow Business Analyst or ServiceNow Project Manager at Richmond, Virginia, USA |
| Email: [email protected] |
| From: Sumit Kumar, Siri InfoSolutions Inc [email protected] Reply to: [email protected] Position: 1 Role: Lead ServiceNow Developer Location: Richmond, VA & Rockville, MD (Onsite) Type: CTH Role Description: Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Liaising with team members, management, and clients to ensure projects are completed to standard. Identifying risks and forming contingency plans as soon as possible. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. Keeping up-to-date with industry trends and developments. Updating work schedules and performing troubleshooting as required. Motivating staff and creating a space where they can ask questions and voice their concerns. Being transparent with the team about challenges, failures, and successes. Writing progress reports and delivering presentations to the relevant stakeholders. Essential Skills: Bachelors degree in computer science, engineering, or a related field. Relevant Management certification may be required. Experience in a similar role would be advantageous. Excellent technical, diagnostic, and troubleshooting skills. Strong leadership and organizational abilities. Willingness to build professional relationships with staff and clients. Excellent communication, motivational, and interpersonal skills. Position: 2 Role: ServiceNow Business Analyst Location: Richmond, VA & Rockville, MD (Onsite) Type: CTH Role Description: 1. Requirement Gathering and Analysis: - Work with stakeholders across procurement, case management, S2P, and ITSM domains to gather detailed business requirements. - Conduct gap analysis between current processes and desired outcomes, identifying areas where ServiceNow can deliver value. - Document and prioritize requirements, ensuring alignment with business goals. 2. Process Mapping and Documentation: - Develop detailed process maps for existing and proposed processes within Procurement, Case Management, S2P, and ITSM. - Create and maintain comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user stories. - Ensure that documentation is clear, concise, and accessible to both technical and non-technical stakeholders. 3. Solution Design and Collaboration: - Collaborate with ServiceNow developers and architects to design solutions that meet business requirements. - Participate in solution design sessions, providing input on the feasibility and impact of proposed solutions. - Ensure that solutions are user-friendly and aligned with industry best practices. 4. Testing and Validation: - Develop test cases and coordinate user acceptance testing (UAT) to validate that solutions meet business needs. - Identify, track, and resolve defects or issues during the testing phase. - Ensure that the final deliverables are of high quality and fully meet the specified requirements. 5. Change Management and Training: - Assist in the development and execution of change management plans to ensure successful adoption of new solutions. - Prepare and deliver training materials for end-users and administrators. - Provide ongoing support during and after the implementation to ensure smooth transition and adoption. 6. Stakeholder Communication and Management: - Serve as a liaison between business stakeholders and the technical team, ensuring clear communication and understanding of requirements. - Facilitate workshops, meetings, and presentations to communicate project status, risks, and issues. - Build strong relationships with stakeholders to foster collaboration and ensure alignment throughout the project lifecycle. Essential Skills: - Bachelors degree in Business Administration, Information Technology, or a related field. - 3-5+ years of experience as a Business Analyst, preferably with a focus on ServiceNow implementations. - Strong understanding of Procurement, Case Management, S2P processes, and ITSM frameworks. - Proven experience in gathering and documenting business requirements and translating them into functional specifications. - Familiarity with process mapping tools and methodologies. - Excellent communication, analytical, and problem-solving skills. Desirable Skills: - ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). - Experience with Agile methodologies and tools such as Jira. - Knowledge of ITIL processes and certification (e.g., ITIL Foundation). - Background in procurement, supply chain management, or IT service management. Position: 3 Role: Project Manager Location: Richmond, VA & & Rockville, MD (Onsite) Type: CTH Role Description: 1. Project Planning and Management: Lead the planning and execution of ServiceNow projects from inception to completion. - Define project scope, objectives, and deliverables that support business goals in collaboration with senior management and stakeholders. - Develop detailed project plans, schedules, and resource allocation. - Manage project risks, issues, and changes to ensure successful delivery. 2. Stakeholder Management: Act as the main point of contact between stakeholders and the project team. - Facilitate regular meetings and communications with stakeholders to report on project status, risks, and issues. - Ensure alignment between project objectives and business needs. 3. Team Leadership: Lead, coach, and mentor project team members, including business analysts, developers, testers, and other project staff. - Foster a collaborative and high-performance team environment. - Manage third-party vendors and consultants as required. 4. Budget and Resource Management: Manage project budgets, ensuring projects are delivered within approved financial limits. - Allocate resources effectively to meet project objectives and timelines. - Track project costs and report on financial performance against budgets. 5. Quality Assurance: Ensure that project deliverables meet quality standards and are delivered on time. - Implement best practices and methodologies for ServiceNow project management. - Conduct project reviews and lessons learned sessions post-delivery. 6. Reporting and Documentation: Prepare and deliver project status reports, including progress, risks, and issues. - Maintain comprehensive project documentation throughout the project lifecycle. - Ensure proper handover of completed projects to operations and support teams. Essential Skills: - Masters degree in a related field. - Experience in managing large-scale ServiceNow implementations. - Familiarity with integration and customization of ServiceNow with other enterprise systems. - Knowledge of other ServiceNow modules, such as SecOps, GRC, or CSM. Desirable Skills: - Strategic thinking and problem-solving skills. - Strong interpersonal and stakeholder management skills. - Ability to adapt to changing environments and manage competing priorities. - Detail-oriented with strong analytical skills. - Proactive approach to identifying and resolving issues. Thanks and Regards, Sumit Kumar Phone: +1 732 645 8383 : [email protected], URL: www.siriinfo.com Siri InfoSolutions Inc. 3 Ethel Rd, Suite # 302, Edison NJ 08817 Disclaimer: We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce. Note : Any resume submitted by Siriinfo is presented with the understanding that the candidate is being considered for your direct end-client (end-client is the company where the work will be performed). If there is any other company involved between the end-client and your company, please do not submit this resume without our written approval. If you submit the resume to another third party, Siriinfo reserves the right to work with the third party directly. Keywords: information technology Maryland New Jersey Virginia Multiple Position :: Lead ServiceNow Developer or ServiceNow Business Analyst or ServiceNow Project Manager [email protected] |
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| Thu Oct 17 21:46:00 UTC 2024 |