| Ivanti Neurons Service Manager Implementation Specialist (Financial services or ITIL Certified) at Tallahassee, Florida, USA |
| Email: [email protected] |
| From: sam, vitaforms [email protected] Reply to: [email protected] Position is with Dept of Lottery in Tallahassee, FL so it will be plus to have Public Sector experience. Make sure that we have about 3 + Top candidates for the positions who can provide 3 ref. Start will be Dec 2024 due to extensive background check so ideally we need candidates who already have a project NOT someone on bench. We would need 1) Resume 2) Attachment F & ON-SITE certification form Signed 3) References for each candidate submitted. Title: RFQ-012-24/25 - Information Technology Staff Augmentation Use this for R-TR Deadline to Submit Monday (10/21/2024). in order to submit we need A) An up to date resume and Cover letter (why you should be the selected candidate) in word format only. B) Complete ref sheet. Ref from 3 different projects are needed with All the fields filled out. C) Attachment F - Manual signed Resume certification form with Blue/Black ink. DL copy or passport copy is needed as form of identification to witness the persons signature. Please leave the date blank so we DO NOT have you bother you with this STEP for any future positions. D) Manual signed on-site Acknowledgement form with Blue/Black ink. Only place the date and signature the above info box will be filled by GIS, Inc E) Rate as agreed - $XX/hr (All Inclusive) C-2-C with once a month billing terms NET 30. Please confirm F) No Double submission to the state of Florida. Please confirm This is in ref to the position listed below Position ID: 425101-INSM Title: Ivanti Neurons Service Manager Implementation Specialist (Financial services/ITIL Certified) Location: Tallahassee, FL Pay Rate: DOE Length: Multi Years Travel Required: none Telecommute: no Skills: "Ivanti Neurons Service Manager Implementation Specialist"; implementation of the Service Manager component; Ivanti Neurons components (ITAM, Asset Management); Req Gathering; programming/systems analysis experience; applications, systems architectural design/Development, database, middleware technologies; financial services; RPA, digital banking, forms for helpdesk agents; incident workflows; Training; user-facing documentation; Ivanti Neurons Service Manager or ITIL Certified; GOVT Description: Note : Please reply ONLY if you 1) Can work on-site from day one. NO REMOTE option allowed 2) have all the Required skill set and have worked as a "Ivanti Neurons Service Manager Implementation Specialist (Financial services/ITIL Certified)" in a large & Complex enterprise level IT Environment. 3) can provide at least 3 verifiable experience from completed and/or substantially completed jobs that closely match this request (Filling the client provided form) + Sign Resume certification form 4) Can go through an extensive background check including fingerprinting, Financial + Agree to a Face to face interview OR a WEB CAM Interview 5) A Competitive Rate 6) will be available Dec 2024 to start at the project. Each staff member assigned to this project must have a background screening that is equivalent to a Level Two (2) screening standard. This is a fixed fee/hourly based project which is inclusive of travel, lodging, per diem expenses and all other costs associated with the completion of the associated tasks. Interviews: In the event an interview is requested, in-person interviews will be conducted at Tallahassee, Florida. At the discretion of the manager, interviews may be conducted remotely via Microsoft Teams. A phone interview may also be requested as a first step. Telecommuting: Telecommuting is not an option for this position. This is NOT a remote position. General Characteristics We are seeking a highly skilled Ivanti Neurons Service Manager Implementation Specialist to lead the successful implementation of the Service Manager component. The ideal candidate will have a proven track record of implementing Ivanti Neurons Service Manager solutions. This role will be instrumental in ensuring a smooth transition to Ivanti Neurons and optimizing its capabilities to meet the unique needs of our IT environment. Education: Bachelors Degree in Computer Science, Information Systems, or similar. Or equivalent work experience. Experience: A minimum of 5+ years of programming/systems analysis experience with emphasis in applications and systems architectural design and development, database, and middleware technologies. Complexity: Intermediate professional level role. Works on projects of moderate to high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system. May coach more junior technical staff. POSITION RESPONSIBILITIES The Consultants responsibilities include, but are not limited to, the following: a. Oversee the entire implementation process of Ivanti Neurons Service Manager, ensuring adherence to project timelines and budgets. b. Demonstrate expertise in implementing Ivanti Neurons Service Manager solutions within the financial services industry, understanding the specific requirements and challenges of this sector. c. Service Manager Configuration: Configure Ivanti Neurons Service Manager to align with our client's IT processes, policies, and best practices. d. Business Requirements Gathering: Collaborate with business partners to identify service request ideas, gather requirements, and prioritize implementation efforts. e. Technical Coordination: Work closely with development, DBA, core, networking, infrastructure, RPA, digital banking, and facilities teams to ensure seamless integration and optimization of Ivanti Neurons Service Manager. f. Create incident categories, define analyst teams, and establish effective incident workflows. g. Request Management: Develop request offering categories, verify request and incident workflows, and ensure proper email communication and SLA adherence. h. Implement security measures to restrict access to Ivanti Neurons Service Manager within the client's network and ensure compliance with industry regulations. i. Create user-facing documentation for common issues, analyst documentation for assigning and completing requests/incidents, and review existing documentation. j. Verify the effectiveness of problem management and incident linking processes. k. Ensure accurate asset linking when creating incidents. l. Enhance the user experience by creating forms for helpdesk agents, ensuring correct location imports, and addressing issues with active service request visibility and request completion notifications. PREFERED ABILITIES AND KNOWLEDGE a. Ability to exercise independent judgment. b. Knowledge of Lottery Systems Preferred. c. Working knowledge of data processing principles and terminology. d. Ability to organize and prioritize tasks. e. Ability to keep immediate supervisor informed of pertinent information relating to job responsibilities. f. Proven experience implementing Ivanti Neurons Service Manager solutions, with at least one successful implementation in a financial institution. g. Strong understanding of IT service management best practices and frameworks (ITIL, ITSM). h. Technical proficiency in Ivanti Neurons Service Manager, including configuration, customization, and integration with other IT systems. i. Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels. Additional Preferred Qualifications: a. Experience implementing other Ivanti Neurons components (ITAM, Asset Management). b. Knowledge of financial services industry regulations and compliance requirements. c. Certification in Ivanti Neurons Service Manager or ITIL. "When replying please make sure to list your (All Inclusive) Compensation requirements !!!" Note : This is a Full time ON SITE Contract Position with no REMOTE options allowed !! Start date : Dec 2024 # OF POSITIONS : 1 Keywords: cprogramm rlang information technology golang Florida Idaho Ivanti Neurons Service Manager Implementation Specialist (Financial services or ITIL Certified) [email protected] |
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| Fri Oct 18 19:16:00 UTC 2024 |