| Urgent Hiring || System Administrator || Atlanta or Alpharetta, GA (Onsite) || Long Term Contract at Atlanta, Georgia, USA |
| Email: [email protected] |
| Hi, Hope you are doing well, My name is Neerav Pandey and I'm a Technical Recruiter at Diverse Lynx. We provide IT Consulting Services to our customers immediate and long-term resource needs. I am trying to reach you regarding below role. If you are interested, please reply me with the following details. Updated Resume Current location Employers details Role name: System Administrator Location: Atlanta or Alpharetta, GA (Onsite) Competencies: Digital: Windows Virtual Desktop, Desktop Management - Infrastructure Services (IS) Experience (Years): 8-10 Essential Skills: Excellent customer service skills required Excellent communication skills required Prior experience working with accessibility software such as JAWS, ZoomText, Fusion, NVDA, Dragon, Duxbury, Kurzweil Familiarity with built in Microsoft accessibility features (OS, O365) Excellent knowledge of Windows 10/11 environment Must have a compassionate, patient, client centric approach Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment Preferred work experience in technical support role but not required Required Education: High school diploma or GED with relevant work experience Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly Self-motivated and ability to work on own initiative in a high-pressure environment Willing to work variable shifts including evenings, weekends and public holidays Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problems Keywords: Assistive technology, JAWS, ZoomText, Fusion, NVDA, Dragon, Duxbury, Kurzweil Role Description: Demonstrate strong customer service skills to provide phone support including: Listening to the customer to gain an accurate understanding of the situation Being empathetic to the customers situation and having a sense of urgency to resolve the issue Producing accurate, detailed documentation at the client, problem and incident level Resolving conflict, Responsible for high quality end-user technical support, related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment. Under general oversight, provides after hours and weekend support as needed. The position requires attention to detail, follow through, teamwork focus and positive attitude. An understanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations Provides investigation, diagnosis, resolution, and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Thanks & Regards, Neerav Pandey Office: +1 732-452-1006 Ext-357 Email: [email protected] -- Keywords: access management information technology Georgia Urgent Hiring || System Administrator || Atlanta or Alpharetta, GA (Onsite) || Long Term Contract [email protected] |
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| Fri Oct 18 19:31:00 UTC 2024 |