| NICE CXONE InContact Contact Center Engineer at Lansing, Michigan, USA |
| Email: [email protected] |
| From: kamal, Diasoftwaresolutions [email protected] Reply to: [email protected] Job Title: NICE CXONE InContact Contact Center Engineer Work Arrangement: Hybrid/Local Work Location: Lansing ,MI Interview Type: In Person Only Duration of the Project: 8Months Visa Type: USC,GC,H1B Job Type : C2C,/W2 Please share profiles at [email protected] or DM on my whatsaap 91-6302930437 Job Description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. Skills based routing design and implementation for voice, chat, email, and SMS contact center technology Works with the Architecture team to design, develop, and deploy APIs, consume APIs. Understand business requirements with the ability to translate to technical requirements Prepare design documents based on business requirements for the application development Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets. Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Keywords: green card wtwo Michigan NICE CXONE InContact Contact Center Engineer [email protected] |
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| Fri Oct 18 20:39:00 UTC 2024 |