| Business Intelligence (BI) Developer || Newark, NJ (Hybrid) || at Newark, New Jersey, USA |
| Email: [email protected] |
| Job Description - Title: Business Intelligence (BI) Developer Location: Newark NJ - hybrid Please send 1 good candidate local candidate for this role. MOI: Skype Visa: USC/GC/GC EAD Required: 8 years experience. Experienced in all common contact center processes, KPIs and metrics and be familiar with telephony systems. Working knowledge of BI/Analytics tools (PowerBI/Tableau) for creation of dashboards, reports, etc in order to be able to clearly socialize analysis. Workforce management experience a plus. Responsibilities: Work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller. If not, need to be able to identify improvement opportunities, bottle necks, etc to guide the Genesys IVR dev teams on what enhancements are needed. Thanks & Regards, 24718 Tribe Square #306, Dulles, VA 20166 Ravina IT Recruiter Direct : 469-8022983 Email: [email protected] Disclaimer: If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line to [email protected] a nd mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. Keywords: business intelligence information technology green card New Jersey North Dakota Virginia Business Intelligence (BI) Developer || Newark, NJ (Hybrid) || [email protected] |
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| Mon Oct 21 19:37:00 UTC 2024 |