| Urgent Hiring - Enterprise Architect for Contact Center Agent Assist on AWS Full Stack - Malvern, PA (Hybrid Onsite) at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| Greetings, I hope this email finds you well. My name is Sparsh Gupta, and I am a Technical Recruiter from Empower Professionals Inc. I came across your profile and wanted to reach out regarding a role Enterprise Architect for Contact Center Agent Assist on AWS Full Stack with one of our Clients. Please let me know if you are available in the job market and interested in this role (see job description below) - if so, we can connect and speak further. I would need your updated resume to proceed and can give you a call as soon as I have it. Also please let me know when we can connect on call for a short conversation. Role: Enterprise Architect for Contact Center Agent Assist on AWS Full Stack Locations: Malvern, PA (Hybrid Onsite) Duration: 12+ Months Contract Note: Candidate needs to be in the office 3 Days every week. Local or candidates from Adjacent states only. Summary: We are seeking a highly skilled Enterprise Architect to design and implement a Contact Center Agent Assist solution using AWS Full Stack technologies. This role focuses on leveraging AI, cloud infrastructure, and full stack development to optimize agent performance and enhance business communication across customer service channels. The architect will ensure seamless integration with contact center systems to improve agent efficiency, streamline customer interactions, and drive operational excellence. Key Responsibilities: Architectural Design: Develop a scalable, secure Agent Assist platform for contact centers using AWS services (e.g., Lambda, API Gateway, DynamoDB), enhancing communication between agents and customers. AI Integration: Implement AI/ML models for real-time agent assistance, natural language processing (NLP), and intelligent call routing to improve agent-customer conversations. Full Stack Development: Lead development using Node.js, Angular, and Python to enhance agent workflows, interaction history tracking, and communication channels. Business Communication Optimization: Collaborate with contact center managers, business leaders, and stakeholders to align architectural designs with communication needs, ensuring seamless integration of voice, chat, email, and social channels. System Performance & Scalability: Optimize the platform for real-time support in high-volume contact centers, ensuring high availability and quick response times in customer-agent interactions. Security & Compliance: Ensure robust data security, privacy, and compliance with industry regulations (e.g., GDPR, PCI-DSS), including safeguarding call recordings and customer communication data. Qualifications: 10+ years of experience in enterprise architecture, focusing on cloud-based solutions and contact center technologies. 5+ years of experience with AWS Full Stack services (Lambda, ECS, DynamoDB) and integrating AI/ML for Agent Assist solutions. Expertise in full stack development (Node.js, Angular, Python) and microservices, specifically in the context of improving customer-agent communication. Experience with contact center platforms such as Kore.ai and business communication tools (e.g., real-time messaging, IVR, and call routing). Strong knowledge of cloud security, data privacy, and compliance standards in contact centers. Ability to communicate complex technical concepts to non-technical stakeholders. Thanks & Regards Sparsh Gupta Technical Recruiter | Empower Professionals ...................................................................................................................................... [email protected] | Direct: 732-356-8008 Ex-351 | Fax: 732-356-8009 100 Franklin Square Drive Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com | linkedin.com/in/sparsh-gupta-b97778271 Certified NJ and NY Minority Business Enterprise (NMSDC) -- Keywords: artificial intelligence machine learning javascript access management information technology New Jersey New York Pennsylvania Urgent Hiring - Enterprise Architect for Contact Center Agent Assist on AWS Full Stack - Malvern, PA (Hybrid Onsite) [email protected] |
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| Mon Oct 21 20:18:00 UTC 2024 |