| Sr Genesys Developer || Malvern, PA at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| From: Shikha Choudhary, ePeople Technology [email protected] Reply to: [email protected] Hi, Job Title: Sr Genesys Developer Location: Malvern, PA (Onsite) Duration: Long Term Contract Responsibilities: PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications. Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings. Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME. Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment. In considering candidates, time is of the essence, so please respond quickly. Thanks and Regards, Shikha Choudhary ePeople Technologies Inc 255 Baldwin Road, Suite 205, Parsippany, NJ 07054 Ph # 973-658-5959*117 Email- [email protected] Fax # 973-299-7602 http://www.epeopletech.com Connect with me on Linkedin - linkedin.com/in/shikha-choudhary-50a060189 Keywords: Idaho New Jersey Pennsylvania Sr Genesys Developer || Malvern, PA [email protected] |
| [email protected] View all |
| Mon Oct 21 21:30:00 UTC 2024 |