| Windows System Admin, USC & GC, 8+years, Hybrid in WI at Madison, Wisconsin, USA |
| Email: [email protected] |
| From: Ayush, Pivotal [email protected] Reply to: [email protected] My name is Ayush Namdev and I am a Staffing Specialist at Pivotal technologies. I am reaching out to you on an exciting job opportunity with one of our clients Position Windows Systems Administrator Client Name Datasphere/ State of Wisconsin Department of Public Instruction (DPI) Location Madison, WI Duration 6+ Months Visa USC/GC NOTE: Local candidates only. NO RELOCATION ALLOWED. Resource will be working a hybrid schedule. Will need to be onsite two days a week. Note- Please ask for 3 previous employment references. Description: Our client is seeking a Windows Systems Administrator. This position supports education for the client by serving on the internal technology support team. This team is responsible for supporting staffs technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes. The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services. Support delivered by this position takes place in a complex, professional technical environment. Customers include client leadership, IT managers, and staff. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative. Tasks Answer, evaluate, and prioritize incoming ticketing system, telephone, voice mail, e-mail, and in-person requests for assistance from internal end-users experiencing problems with hardware, software, networking, and other computer-related activities across the agency. Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution. Support Wi-Fi connections/issues on both Agency provided equipment and guest/extranet Wi-Fi services. Setup and support PC hardware, peripherals, software and related devices. Diagnose, research, and identify solutions as required to resolve reported system issues, escalating or teaming with System Engineers as necessary. Install and support Microsoft client operating systems in an Enterprise environment. Install and support office productivity software, client and cloud-based. Support, install, administer, configure, and maintain commercial software applications as needed via an automation platform, including self-service access for user software installations. Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights. Diagnose and resolve potential end user security breaches such as malware infections or escalate, as appropriate, to agency security leads. Act as Technical Service teams liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents. Provide experience-based strategy and continuation planning for projects, including foresight and pre-planning where necessary. Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency. Train new Help Desk employees as needed and provide documentation. Perform comprehensive configuration management of computer settings to ensure proper security and feature availability. Support the installation, configuration and maintenance of commercial software applications as needed via automation platform, including self-service access for user software installations. Participate in ongoing improvements regarding use of directory services for managing access and deployment of device policy and account rights. Manage endpoint protection including automated remediation and updates. Provide direction and guidance for the processing and resolution of help desk tickets. Determine best mechanisms for assignment of help request tickets among team. Determine points of escalation for technology help from System Engineers by reviewing issues prior to escalation, whenever possible. Document knowledge in the form of knowledge base tech notes and articles. Help create and modify technical help documents and FAQs for managed devices in coordination with requirements per System Engineers. Provide input on increasing and improving efficient end user support strategies. Work within the team to establish and maintain documentation on all platforms, protocols, standards, and system maintenance activities related to device management and troubleshooting. Knowledge, Skills and Abilities Required Strong communication (written and verbal) Ability to work within a team environment Adaptable learner in IT Skills Required 1+ years - Microsoft Office 365 & Windows 10 Support 1+ years - General software troubleshooting 1+ years - Experience creating standard operating documentation for processes that have not already been documented 1+ years - Experience creating troubleshooting documentation for newly discovered software and hardware issues 1+ years - Experience evaluating new hardware and software proposed for agency standardization Skills Desired Remote support experience Workstation imaging experience Experience using InTune for remote and mobile device management Thanks & Regards, Ayush Namdev Technical Recruiter Office: +1 (703) 570-8775 Ext No-(230) Email- [email protected] Connect with me:-- Pivotal Technologies, Inc. Your VisionOur Process Keywords: access management information technology green card Wisconsin Windows System Admin, USC & GC, 8+years, Hybrid in WI [email protected] |
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| Tue Oct 22 00:30:00 UTC 2024 |