| Jr. Helpdesk Support at Albany, New York OPTS also fine at York, South Carolina, USA |
| Email: [email protected] |
| From: Srikanth Vanam, Sligo Software Solutions Inc [email protected] Reply to: [email protected] We have an urgent requirement for Jr. Helpdesk Support position with our client. Role: Jr. Helpdesk Support Location: Albany, New York Duration: 24 Months Job ID: SLG - 19 - 9926 Client: NY State-OPTS also fine Description Desktop support position that will respond to all service requests and document the details of a user request or issue. Duties Respond to all service requests. Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents. Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products. Installation of desktop hardware/ peripherals and printers. Candidates may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furnitureInstallation of individual software packages, as needed for all users Mandatory Requirements Experience (5+ Years) Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. Requirements This is an 100% Onsite 24 months experience managing support requests on a Level 2 help desk. 24 Months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS. 30 months experience utilizing VMware vSphere to support virtual desktops including linked clones. 30 months experience using LanSweeper, Remote Desktop and Active Directory, all three are required 24 months experience using ITSM service desks. 30 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients. 30 months experience using SCCM to create and apply images. 30 months experience supporting Lotus Notes. 12 Months experience with the installation and support of Office 2016 in an enterprise environment. 12 months experience troubleshooting Windows 10 OS and applications. Rsum Copy of Candidate Identification (i.e., Drivers License/Green Card/Visa and Passport if applicable) Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.) Thank you, Srikanth Vanam Sr Technical Recruiter Sligo Software Solutions Inc. Keywords: rlang information technology Idaho New York Jr. Helpdesk Support at Albany, New York OPTS also fine [email protected] |
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| Tue Oct 22 20:04:00 UTC 2024 |