| ServiceNow L2 Support at Philadelphia, Pennsylvania, USA |
| Email: [email protected] |
| From: samuel, Coretek [email protected] Reply to: [email protected] Title: ServiceNow L2 Support Location: Hybrid from Philadelphia, PA (4 days) Duration: Long Term Contract Experience: 9 + years Job Description Minimum 7 - 10 years expertise. Development expertise in ITSM and participation in integration and migrations projects. Extensive background in Support activities. Resource who has worked on support engagements. Prior experience and understanding on ServiceNow development and integrations for ITSM module. Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement. Maintained production instances and non-production instances. Supported many teams on reviewing the code and configuration changes and deploying them to production instances. Experience with ServiceNow issues analysis and fixing for ITSM modules. Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching. Lead and mentor a team of ServiceNow engineers, providing guidance and technical expertise and fostering a collaborative work environment. Work with a solid understanding of Agile project methodologies and ITIL processes Keywords: Pennsylvania ServiceNow L2 Support [email protected] |
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| Tue Oct 22 23:01:00 UTC 2024 |