| L1 Helpdesk Support Engineer : Norwalk, CT hybrid at Norwalk, Wisconsin, USA |
| Email: [email protected] |
| From: vivek, kpg99 [email protected] Reply to: [email protected] Mention visa and location Local to CT or nearby (no h1) Title : L1 Helpdesk Support Engineer Duration : Long term Location : Norwalk, CT hybrid Visa : No h1 JOB DESCRIPTION: Responsibilities : Provide level 1 desktop support to end users Install and configure computer systems and applications, including onboarding new hires Analyze, troubleshoot and diagnose hardware/software problems Pro-actively prioritize and manage several milestones and projects efficiently Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved Vendor and order management Create online documentation pertaining to computer and application troubleshooting and usage Maintain a working audit log detailing all system updates, as well as the date of completion Professional written and interpersonal skills are essential when communicating with employees and vendors Required: Over two years of Help Desk support experience Proficient in Windows 10, macOS, Active Directory, and Microsoft Office 365 Suite Experience supporting users remote and deskside Keywords: Connecticut L1 Helpdesk Support Engineer : Norwalk, CT hybrid [email protected] |
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| Wed Oct 23 23:59:00 UTC 2024 |