| Genesys with IVR_ACD_Routing Engineer at Alpharetta, Georgia, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1871920&uid= From: Ramkumar.R, Vy [email protected] Reply to: [email protected] Hi, We do have a Job Opening for, Role: Genesys with IVR/ACD/Routing Engineer Locations: Alpharetta, GA/NYC, NY (Hybrid-3 days Onsite) Please share the suitable resumes to [email protected] & https://www.linkedin.com/in/ramkumarjhen/ Job Description: -Design, implement, and help maintain Genesys Cloud CX solution, focusing on integration and deployment in a cloud environment. -Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) Required. -Experience working with, building and reviewing interactive flows using Genesys Designer Required. -Experience with legacy Genesys (Engage) and migrating call and routing flows from Engage to Cloud CX is a desired plus! -Experience with Genesys WFM/WFO to optimize contact center operations - is a plus. -Accustomed to collaborating with cross-functional teams, including IT, Operations Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system. -Experience with Conversational & Generative AI is not required but considered a plus. -Must have excellent communication and documentation, skills. -Adept at using visual diagram tools (i.e. Visio, LucidChart, etc.) -Experience working with financial / banking / investment firms is a plus. Please share the suitable resumes to [email protected] & https://www.linkedin.com/in/ramkumarjhen/ Please attach the Updated Resume: Thanks & Regards., Ramkumar.R || Sr.Technical Recruiter Email: [email protected] Linkedin ID: https://www.linkedin.com/in/ramkumarjhen/ 4701 Patrick Henry Drive Building 16 Santa Clara CA 95054, USA. Keywords: artificial intelligence rlang information technology California Georgia Idaho New York Genesys with IVR_ACD_Routing Engineer [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1871920&uid= |
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| 01:57 AM 24-Oct-24 |