| Incident Manager _ San Jose, CA at Remote, Remote, USA |
| Email: [email protected] |
| Greetings, We have the below requirement with our client. Kindly go through the JD below and let me know your interest Role name: Support Executive San Jose, CA Duration: Contarct Role Description: Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations. Ensure timely escalation and resolution of incident while adhering to SLAs. Drive root cause analysis and corrective action procedures for high-impact incidents. Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses. Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices. Partner with change management team to ensure the application/product availability. Competencies: Incident Management Experience (Years): 4-6 Essential Skills: Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations. Ensure timely escalation and resolution of incident while adhering to SLAs. Drive root cause analysis and corrective action procedures for high-impact incidents. Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses. Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices. Partner with change management team to ensure the application/product availability. Desirable Skills: Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations. Ensure timely escalation and resolution of incident while adhering to SLAs. Drive root cause analysis and corrective action procedures for high-impact incidents. Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses. Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices. Partner with change management team to ensure the application/product availability. Submission Format : Full Name Mobile and Home Phone No Email ID US work authorization/ Visa validity Current Location Willing to Relocate / Travel (Yes/No) Currently on a project Interview Time slots Availability for Project Expertise & Skills Sets Total Relevant Experience Education & University Name with year & Specialization Prior work experience with TCS (Y/N) If Yes - BA ID & Employer Name while working with TCS LinkedIn id Rate Best Regards, Jessica(Bhargavi Jalthar) |Sr Technical Recruiter| Email: [email protected] -- Keywords: business analyst information technology golang California Idaho Incident Manager _ San Jose, CA [email protected] |
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| Thu Oct 24 02:13:00 UTC 2024 |