| serviceNow CMDB Developer --Denver, CO--Onsite at Denver, Colorado, USA |
| Email: [email protected] |
| From: Vicky Kumar, Altitude Technology Solutions [email protected] Reply to: [email protected] Role Description: Implement automated processes for regular data updates, validation, and reconciliation to maintain data accuracy and consistency. Define and manage the relationships between CIs to accurately represent dependencies and associations within the IT environment. Ensure that relationship mappings are maintained and updated to reflect changes in the infrastructure and service landscape. Collaborate with other IT teams to integrate the CMDB with relevant systems and tools, such as incident management, change management, and asset management. Ensure interoperability between the CMDB and other ITSM (IT Service Management) processes to support holistic service delivery and management. Must have experience in ServiceNow integration with 3rd party tools, specifically SecOps tools like Venafi to help automate incident creation, certificates & key management etc. Monitor CMDB performance and usage metrics to identify areas for improvement. Drive initiatives to enhance CMDB capabilities, usability, and data quality through process optimization, tool enhancements, and user training. Act as a primary point of contact for CMDB-related inquiries and support requests. Work with IT and business stakeholders to gather requirements, understand their needs, and provide accurate configuration data to support ITSM processes. Develop and maintain dashboards and reports to provide insights into the health and status of the CMDB. Monitor and report on key performance indicators (KPIs) related to CMDB accuracy and effectiveness. Ensure regular audits and reconciliation of the CMDB to maintain data integrity and consistency. Collaborate with IT teams to identify and resolve discrepancies in configuration data. Oversee the daily operations and maintenance of the CMDB, ensuring data accuracy, completeness, and reliability. Develop and implement policies, procedures, and standards for CMDB management and data governance. Oversee the accurate and up-to-date population of the CMDB. Conduct audits and assessments to validate the accuracy and completeness of CMDB data. Eliminate stale, orphaned, and duplicate CIs through functional and technical processes. Work closely with IT product owners to establish and maintain accurate relationships between CIs and correctly represent dependencies and interrelationships within the IT environment. Overall 10+ years of IT experience. 4+ years hands on working with designing / developing technical solutions for ServiceNow CMDB or ITSM modules. Must have experience handling complex 3rd party tools Integration with ServiceNow. Experience with core ServiceNow applications and related modules, including REST APIs and integrations. Experience in Agile SCRUM methodology and delivery. Familiarity with scripting languages including JavaScript, jQuery, HTML and CSS. Thanks and Regards, Vicky Kumar Altitude Technology Solutions Inc|www.atsitinc.com E-mail : [email protected] Keywords: continuous integration information technology serviceNow CMDB Developer --Denver, CO--Onsite [email protected] |
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| Thu Oct 24 03:07:00 UTC 2024 |