| Omnichannel Call Center Business Architect at Center, Colorado, USA |
| Email: [email protected] |
| From: Pradeep, Scalable Systems [email protected] Reply to: [email protected] Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Omnichannel/Call Center Business Architect Location: Rolling Meadows, IL (Work from Office) Duration: Long Term Contract Job Purpose: This role is pivotal in designing and implementing integrated systems and processes that enhance customer experience and operational efficiency across all channels, including call centers. The successful candidate will work closely with cross-functional teams to ensure seamless communication and service delivery. Key Responsibilities: Develop and execute an omnichannel strategy that aligns with the organization's business goals and customer service objectives. Design and implement solutions that integrate various communication channels, including phone, email, chat/SMS. Analyze current operational pain points & processes and implement strategies to enhance efficiency and effectiveness. Collaborate across technical and business teams to ensure cohesive and effective omnichannel strategies. Ensure all processes and systems comply with relevant regulations and standards, maintaining the highest level of data security and privacy. Thanks & Regards, Pradeep Sharma Email: [email protected] "Scalable Systems is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status." Keywords: golang Illinois Omnichannel Call Center Business Architect [email protected] |
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| Thu Oct 24 16:32:00 UTC 2024 |