| Site Reliability Engineer with Mainframe (APPLICATION SUPPORT) at Tampa, Florida, USA |
| Email: [email protected] |
| Hi, Role: Site Reliability Engineer with Mainframe (APPLICATION SUPPORT) Location: TAMPA, FL- ATLANTA, GA, COLUMBUS, OH (Onsite) Client: SLK America Work Environment: Hybrid work model. Position based in either TAMPA, FL or ATLANTA, GA or COLUMBUS, OH Job Description The Site Reliability Engineer is responsible for technical support of various complex applications Provide guidance on troubleshooting incidents and implementation of any corrective actions Possesses in-depth knowledge and works with technical tools available for monitoring and supporting the systems. Ability to perform technical analysis. The individual in this role will frequently works with external vendor representatives that interface with our internal applications Develop short- and long-term solutions to issues that come across on the day-to-day basis, including the defects, recurring issues. Build monitoring/alerting/availability/uptime into applications and reduce toil Understand the industry standard and practices and the knowledge of technology industry trends as they apply to Huntington Drive process enhancements, streamline communication, and optimize delivery through innovative practices, from discovery to deployment. Primarily focusing on the Automations, Dashboards, Continuous Service Improvement, eliminate toil, Proactive initiatives, reduce recurring issues/changes etc. Participate with other developers and/or contractors in troubleshooting and identifying problems. Work with Development teams to document production issues that require code fixes and assist with validating and closing out any defects Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned Update knowledgebase with support information (ex. Known errors and solutions for these errors). Provide clarifications on data issues identified in the application Works closely with Problem review team for ongoing tracking and mitigation of any known system problems Escalate incidents to appropriate interfacing support teams or external teams such as product vendors Experience developing repeatable processes and metrics that maximum uptime, reliability, and predictability Must needed Skill Set:- Excellent oral and written communication skills Exhibit best practices, follow standards, and present suggestions while remaining flexible and open In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc. Working knowledge of Mainframes, SQL Server or equivalent Hands-on monitoring tools such as Dynatrace, Splunk, Zenoss (Good to have) Hands-on Batch Scheduling tools such as Zeke, Zena etc. Knowledge on ITIL tools such as ServiceNow. Z/OS, MVS experienced with supporting tools, languages, etc. (TSO, ISPF, COBOL, Easytrieve, JCL, IBM utilities, SORT, FileAid, Xpediter, Change Man, Abend Aid) Provides problem resolution support, specific to CICS and MQ on z issues; identifies and resolves systems application problems, coordinates with programming application users to determine symptoms and ensure accurate problem resolution. Expertise utilizing Cloud Infrastructure such as Azure, AWS Working experience in Software Engineering and Site Reliability Hands-on knowledge on the APIs, Webservices, Microservices specifically from SRE/Support perspective." -- Keywords: message queue zos information technology Florida Georgia Ohio Site Reliability Engineer with Mainframe (APPLICATION SUPPORT) [email protected] |
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| Thu Oct 24 23:59:00 UTC 2024 |