| BI Developer at Newark, New Jersey, USA |
| Email: [email protected] |
| From: Vasi, Smart IT Frame [email protected] Reply to: [email protected] Hi, Greetings from Smart IT Frame, Hope you are doing well!!! Smart IT Frame specializes in enabling you with your most critical line of resources. Whether its for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide. Role: BI Developer Location: Newark, NJ (Hybrid) JD: We are seeking a Senior Data Analyst, PowerBI/Tableau and knowledge on contact center process/data. 3.Experience : 5to7Yrs 4.Required Skills : ,Tableau,MS Power BI 5.Nice to have skills : 6.Technology : -Not Applicable 7.Shift : Day 8.Responsibilities : Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller. If not, candidate needs to be able to identify improvement opportunities, bottle necks, etc to guide the Genesys IVR dev teams on what enhancements are needed. Candidate should experienced in all common contact center processes, KPIs and metrics and be familiar with telephony systems. Should also have working knowledge of BI/Analytics tools (PowerBI/Tableau) for creation of dashboards, reports, etc in order to be able to clearly socialize analysis. Workforce management experience a plus Thanks and Regards Vasanth G Talent Acquisition Group Email: [email protected] Keywords: business intelligence information technology microsoft New Jersey BI Developer [email protected] |
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| Fri Oct 25 01:48:00 UTC 2024 |