| BI Developer at Remote, Remote, USA |
| Email: [email protected] |
| any one who have ex-cognizant CANDIDATE let me know ASAP On Thu, 24 Oct 2024 at 15:20, Rishabh Thakur <[email protected]> wrote: Hi Recruiters, I hope you are doing well!!! We have an urgent requirement for the position of BI Developer " Please go through the JD & share your updated resume if you find it interesting. Mention your consultant visa status also BI Developer Hybrid - Newark, NJ Job title : BI Developer Job summary : We are seeking a Senior Data Analyst, PowerBI/Tableau and knowledge on contact center process/data. Required Skills : ,Tableau,MS Power BI 5 Responsibilities : Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller. If not, candidate needs to be able to identify improvement opportunities, bottle necks, etc to guide the Genesys IVR dev teams on what enhancements are needed. Candidate should experienced in all common contact center processes, KPIs and metrics and be familiar with telephony systems. Should also have working knowledge of BI/Analytics tools (PowerBI/Tableau) for creation of dashboards, reports, etc in order to be able to clearly socialize analysis. Workforce management experience a plus. -- Keywords: business intelligence information technology golang microsoft New Jersey BI Developer [email protected] |
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| Fri Oct 25 01:59:00 UTC 2024 |