| Senior Desktop Engineer - Celebration Boulevard, Celebration, FL (On-Site) at Celebration, Florida, USA |
| Email: [email protected] |
| From: Chintala Rajesh, Gacsol [email protected] Reply to: [email protected] Hi, Hope you are doing well, I am reaching out regarding a below job opportunity Title: Senior Desktop Engineer Location: Celebration Boulevard, Celebration, FL (On-Site) Delivery Role: End User Computing Desktop Services Support Engineer POSITION PURPOSE: The Windows EUC Field Support Engineer will be a member of the onsite EUC support team, with their prime responsibility supporting MAC devices and Windows desktop, laptop and mobile computing devices for Disney End Users and Cast Members. The support engineer provides customer service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the End User or Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite-services, such as deployments, equipment pick-ups, move support, and other projects. ESSENTIAL FUNCTIONS AND BASIC DUTIES: * Demonstrate basic knowledge across operating systems, applications and technologies Basic and advanced troubleshooting skills Excellent communication skills (written and verbal) Provides ongoing support of the standard hardware/software needs of the customer Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations. Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms. Service delivery tool experience (ServiceNow experience a plus) Ticket management. Accept, manage, update, and close out tickets within guidelines Driving to various Disney locations (mileage expenses are reimbursable) Install and update operating systems and applications as required Assist level 1 and level 2 engineers troubleshooting issues Provide support functions for assigned projects requiring the level 2/3 engineer expertise Restoration of files and operating systems Be flexible, work as a team, be ready to work on all onsite services and projects REQUIRED QUALIFICATIONS: Service Desk Experience with call handling, warm-transfer and call center activities (chat experience a plus) Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements. 3+ years experience providing onsite support in an enterprise environment Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch distribution methodologies in an enterprise environment Extensive experience with Microsoft 365 product family Excellent communication (verbal and oral) skills to interact with end users at all levels Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge Associates or bachelors degree desired DESIRED QUALIFICATIONS: Working knowledge of Active Directory and secure LDAP Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI) Very strong working knowledge of Windows 10 and higher Very strong working knowledge of MACs (including JAMF) Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies Working knowledge of CrowdStrike security platforms Experience with Bitlocker disk encryption Tech Certifications (A+, Hardware, Microsoft certifications a plus) Thanks, Chintala Rajesh Technical Recruiter E: [email protected] www.gacsol.com Experts in Digitalization and Engineering - Enterprise 4.0 Keywords: access management information technology microsoft Florida Senior Desktop Engineer - Celebration Boulevard, Celebration, FL (On-Site) [email protected] |
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| Fri Oct 25 02:56:00 UTC 2024 |