| Need Product Support Analyst in Salt Lake City, UT// Direct Client// Local Candidates at Salt Lake City, Utah, USA |
| Email: [email protected] |
| EXTERNAL EMAIL: DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. </p Geetings This is Gowri from Zealogics Inc . Given below are the details of a position with one of our Direct clients and was wondering if you would be interested or can recommend someone who would be interested in this job opportunity. Role: Product Support Analyst Location: Salt Lake City, UT Duration: Longterm Contract Position Description: - Interested in Supporting distributed Platform - Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better. - Enjoys new technological challenges and solving hard problems. - Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems. Responsibilities: - A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow - You will troubleshoot issues across the entire stack: hardware, software, application, and network. - Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders - Collaborate with development teams and users to resolve Support issues - Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team - Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents - Ensure that our global teams are working together and following consistent procedures and practices. Qualifications: Skills Required: - 1 to 5 years practical experience in Production support or similar role. - Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl,or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on) - Experience in troubleshooting Application Issues and Managing Incidents - Excellent and confident communicator to manage high-pressure environment Skills Desired: - Bachelors Degree in Computer Science, or an engineering field - Prior Financial Industry experience is desirable. - Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture. - Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible etc. - Knowledge of ITIL Principles, SDLC, and Agile development is desired - Experience in Cloud / Distributed computing technology or certification is a plus Thank You, Gowri S US IT Recruiter E Gowri @zealogics.co m M- 908 333 3920/707 702 1277 Zealogics LLC Main Office: 1200 US Highway 22 E, Suite 2000, Bridgewater, NJ 08807 Bridgewater I Dallas I San Jose I India I Taiwan I Netherlands www.zealogics.com Keywords: information technology Colorado New Jersey Utah Need Product Support Analyst in Salt Lake City, UT// Direct Client// Local Candidates [email protected] |
| [email protected] View all |
| Fri Oct 25 20:42:00 UTC 2024 |