| 12+ Years Incident Manager || Onsite || Christiansburg, VA || Only Locals at Christiansburg, Virginia, USA |
| Email: [email protected] |
| From: Naveen, Softcom Systems Inc [email protected] Reply to: [email protected] Need: 12+ Years Incident Manager (Onsite) Passport Number Mandatory Details: Role: Incident Manager Location: Onsite, Christiansburg, VA (Only Locals) Type: Contract Job Details: Minimum of 10 years IT experience. At least 5-7 years of experience with Technical Production support team - Incident management, prioritization of incidents, bridge call coordination. Prior experience with Java / AWS stack either as a developer or managing development projects with the given stack. Should have prior experience managing Production support teams. Experience with ServiceNow for executive reporting. Hands on experience with SQL is preferred. Experience with Telecom client would be nice to have. Excellent oral and written communication skills. Interface with technical and business stakeholders on incident management, apply your management proficiency for driving the triaging of issues and engaging the applicable internal and external (Managers / Application owners, Support Analysts, Infrastructure Team, Developers and technology specialists) for issue resolution. Restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs. Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident. Keywords: information technology Virginia 12+ Years Incident Manager || Onsite || Christiansburg, VA || Only Locals [email protected] |
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| Sat Oct 26 04:55:00 UTC 2024 |