| Mid-Level Desktop Support - Albany, NY (Face to face interview) at Albany, New York, USA |
| Email: [email protected] |
| From: Yogesh Dahiya, SSPEARHEAD INC [email protected] Reply to: [email protected] Hi, Hope you are doing good. Please have a look on below position and let me know if you are interested Required Documentation : Make sure you if you are fine with this job then please share the below details at the time submission time. If you are not going to provide these details then please dont apply for this job. 1: Passport mandatory for these visas ( EAD, GC and H1B) 2: Visa stamping copy required for H1 B 3: Must be provide 3 references with full name, email id, client name and phone number. Job Description: Job Id: HBITS-06-13645 Role: Mid-Level IT Specialist Client: NYS Duration: 24 months Location: Albany, NY (Face to face interview) There is only 1 round interview direct client. Desktop support position that will respond to all service requests and document the details of a user request or issue. Qualifications IT Specialist- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. Mid-Level- 36 - 60 months: Candidate is able to work independently, without assistance. 36 months experience managing support requests on a level 2 help desk. 36 months experience resolving hardware and software issues and troubleshooting Window 7 or OS. 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones 36 months experience using Lan Sweeper, Remote desktop and Active Directory, all three are required. 36 months experience using ITSM service desks. 36 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients. 36 months experience using Clonezilla to create and apply images. 36 months experience supporting Lotus Notes. 12 Months experience with the installation and support of Office 2016 in an enterprise environment 12 months experience troubleshooting Windows 10 OS and applications. Day-to-Day tasks Respond to all service requests. Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents. Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products. Installation of desktop hardware/ peripherals and printers. Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture. Installation of individual software packages, as needed for all users. E-mail is the best way to reach me, if I dont pick your call. Thanks & Regards Yogesh Dahiya Sspearhead Inc Keywords: information technology green card Idaho New York Mid-Level Desktop Support - Albany, NY (Face to face interview) [email protected] |
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| Mon Oct 28 19:29:00 UTC 2024 |