| Mainframe Support || Frisco, TX /Onsite || HCLTech at Frisco, Texas, USA |
| Email: [email protected] |
| Mainframe Support || Frisco, TX /Onsite || $55/hr on C2C (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. Regards, Abhishek Singh | Senior Recruitment Specialist Intellectt INC (Available in EST hours till 6:00 PM EST) a [email protected] intellectt.com/ 517 Route 1 South, Suite 1115 Iselin, NJ 08830, If you prefer not to receive further communications from us, kindly click : -- Keywords: information technology New Jersey Texas Mainframe Support || Frisco, TX /Onsite || HCLTech [email protected] |
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| Mon Oct 28 20:56:00 UTC 2024 |