| Production Support at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| From: Pradeep, Scalable Systems [email protected] Reply to: [email protected] Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Production Support Location: Malvern, PA (Work from Office) Duration: Long Term Contract Key Responsibilities: lobal Resiliency team providing support to multiple Cyber Security Applications servers. Tools/Technologies: Splunk, ServiceNow, Linux/Unix Server Management, Windows Servers Management, Thousand Eyes, Control-M. Quickly responds to incident alerts, analyze impact, follow procedure to resolve or work with partner teams to fix the issue. Follow technical documented procedures to resolve production issues. Join Scrum calls with Client, review weekend incidents, analyze alerts trends to reduce noise. Identify, and coordinates with application teams that are critical to the event's resolution. Work with partner teams (Dev\\Engg) for root cause analysis. Join change calls, post implementation, perform impacted application post cert to check health of our applications. Proactively monitor application health and other production issues, raise tickets, send health check Reports. Document major issues and changes handled by Team to discuss in monthly review call with client and suggest process improvements. Good communication skills with the ability to capture and articulate technical and non-technical details 24*7 Support required for supporting major issues. Join Change Advisory Board (CAB) calls for change approvals Coordinate all corporate system Major Incident Management (MIM) calls, ensuring incidents and problems records are recorded, followed up and closed. Prepare PIR to review with teams and document root cause. Thanks & Regards, Pradeep Sharma Email: [email protected] "Scalable Systems is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status." Keywords: golang Pennsylvania Production Support [email protected] |
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| Mon Oct 28 21:24:00 UTC 2024 |