| Need Senior SCM + CX Service Experience Specialist ($65 hr on C2H) | Atlanta, GA (Onsite) at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Suresh Babu, Teamware Solutions [email protected] Reply to: [email protected] Position: Senior SCM + CX Service Experience Specialist Location: Atlanta, GA (Onsite) Job Description: Bachelors degree in Supply Chain Management, Business, Customer Service, or a related field. A masters degree is a plus. 10+ years of experience in supply chain management and customer service, with a focus on CX. Strong knowledge of SCM software tools (e.g., SAP, Oracle, etc.) and CRM platforms (e.g., Salesforce, Zen desk). Demonstrated ability to optimize processes and drive efficiency in SCM operations. Proven track record of enhancing customer service and delivering exceptional customer experiences. Strong leadership and communication skills, with the ability to manage cross-functional teams and collaborate effectively. Analytical mindset with a data-driven approach to problem-solving. Local to the Atlanta, GA area or willing to relocate. Supply Chain Management (SCM): Oversee and optimize supply chain processes, including procurement, inventory management, logistics, and distribution. Develop and implement strategies to improve supply chain efficiency, reduce costs, and enhance overall performance. Collaborate with suppliers, vendors, and internal teams to ensure timely delivery of goods and services. Monitor and analyze key performance metrics (KPIs) to identify areas for improvement and drive data-driven decision-making. Ensure compliance with industry standards, regulations, and best practices. Customer Experience (CX): Lead initiatives to improve customer service and satisfaction by enhancing the overall customer journey. Implement CX strategies that align with business goals, focusing on personalized and high-quality customer interactions. Collaborate with internal departments (sales, marketing, operations) to address customer concerns and create solutions that promote customer retention. Analyze customer feedback, gather insights, and develop action plans to address pain points and improve service offerings. Manage CRM tools and systems to track customer interactions and improve response times. -- Email is the best way to reach me Thanks & Regards Suresh Babu | Talent Acquisition Teamware Solutions Inc | 8951 Cypress Waters Blvd, Suite #1092, Dallas Texas 75019 | : [email protected] LinkedIn : https://www.linkedin.com/in/lorvensureshbabu/ Keywords: Georgia Need Senior SCM + CX Service Experience Specialist ($65 hr on C2H) | Atlanta, GA (Onsite) [email protected] |
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| Mon Oct 28 21:54:00 UTC 2024 |