| Product Owner IVR _ Boynton Beach, FL - Raleigh, NC - Iselin, NJ(South) at Iselin, New Jersey, USA |
| Email: [email protected] |
| Greetings, We have the below requirement with our client. Kindly go through the JD below and let me know your interest Role name: Product Owner Boynton Beach,FL - Raleigh, NC - Iselin, NJ(South) Duration : Contract Role Description: Product Owner IVR : Serve as Product Owner for IVR Applications that supports MetLife Global Customer Service and Operations Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Competencies: Product Owner, CTI Genesys Experience (Years): 8-10 Best Regards, Jessica |Sr Technical Recruiter| Email: [email protected] Siri InfoSolutions Inc , 3 Ethel Rd, Suite # 302, Edison NJ 08817. Disclaimer: We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce. Note : Any resume submitted by Siriinfo is presented with the understanding that the candidate is being considered for your direct end-client (end-client is the company where the work will be performed). If there is any other company involved between the end-client and your company, please do not submit this resume without our written approval. If you submit the resume to another third party, Siriinfo reserves the right to work with the third party directly. -- Keywords: information technology golang Florida New Jersey North Carolina Product Owner IVR _ Boynton Beach, FL - Raleigh, NC - Iselin, NJ(South) [email protected] |
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| Mon Oct 28 23:51:00 UTC 2024 |